In this episode, Matt and Rick discuss why running productive meetings are important, how to prepare, and what to discuss. Nobody wants to sit through a boring meeting. Only poorly run meetings are bad.
For a gym owner, meetings are an excellent opportunity to get the team together to convey ideas, remind the team of the important things and the bigger picture, celebrate clients’ successes, hold each other accountable, etc.
Meetings are an important part of driving the culture you want in your business.
After conversations with business owners and gym owners, many don’t have meetings at all or don’t know how to run it. As the person running the meeting, if you’re not excited about the meetings and you don’t even want to be there, then odds are it will turn out unproductive.
You’re missing an enormous opportunity to get in front of your team and communicate and share ideas to make them feel valued. It is a big part of being a leader drive a consistent vision of why you’re in business and where you are going. As the person calling the meeting, you need to present relevant information and put in some prep time, right? You also need to be excited about the meeting. To grow your business and create a positive culture, you need to be holding meetings to coach or help your team to grow.
It doesn’t take long for a business culture to go sideways if meetings aren’t happening regularly. As a leader, you need to provide consistent engagement, coaching, recognition, and accountability.
How To Run A Productive Meeting
✅ Be Enthusiastic
✅ Be Prepared
✅ Structure The Meeting Efficiently
1. Peer-to-Peer Recognition and Accountability
Part of the Alloy meeting structure is starting off with “Props” or positive peer-to-peer recognition about other team members Props simply means that when we go around the room or the table, each person on the team has to give props to someone else on the team for something that they thought was above and beyond. You prepare as the leader for the structure of the meeting and the topics, but you put some onus on your team to show up to the meeting with some forethought about positive things the team is doing. Peer-to-peer recognition is a powerful motivator for people. It also tells people that their team is holding them accountable. It tells them that other people pay attention to the small things that they’re doing and makes them feel appreciated. So it’s an accountability tool as well.
Punctuality is important to in structure. If you are the leader or team member, showing up late is not an option. It just tells everyone they are not important.
Participation is important too. You want everybody to be involved in creating buy in. It’s a small, small thing that makes a tremendous difference if done consistently over time. So have your homework done. Have an article or something you read, or share a story.
4. Meeting Expectations
Lay out the meeting expectations, especially when you’re bringing on new people.
5. Meeting Agenda and Topics
Meeting agenda could include current challenges, sales promotions, holiday and event planning, monthly supplement highlight, social media posts, etc.
6. Client Success Stories
The next thing we go into, and this is important, client success stories.This is an opportunity for anyone to champion a client that has is doing something really well in the gym, working really hard, or who is overcoming something like an injury. It’s a chance for the team to hear stories that the work that they do is meaningful.
For example, the training coach is proud of “Mat” who has been coming to the gym three days a week. Initially, he struggled with consistency. Then he saw his life and health improving. Now he’s playing basketball on the weekends. He’s feeling better and not getting hurt. What you hear is that the work we do matters. Each success story by each person on the team builds that pride, conviction and resolve to help more people live better lives.
7. Client Management
In this section of the agenda, we just talk about client training and situations. Anything from new clients that are coming on board to different issues clients may struggle with. They may need more nutritional help, missing scheduled workouts, or events that may affect the clients and their family. Maybe we need to send a card from the team.
8. Alloy Training
At Alloy, we have a different workout built for clients every day. It’s all laid out for the training coaches. We make sure everybody on the team knows how to coach the exercises. That is how we know everybody on the team is moving in the same direction with a consistent delivery of the Alloy product and service. Matt does the programming and provides a little audio for each workout. He provides the chief points, areas of concern, and the reasons we combined it with this other exercise. We explain the benefits of the exercise through the client’s viewpoint. This is part of our seven core tenants of running a session.
9. Pay People to Attend
There are amazing benefits that result from these 30 to 45 minute meetings each week that help your team and business to be more productive. So yes, pay people to attend the meetings.
Alloy Provides The Tools To Run Productive Meetings
Meetings are important. We provide the model to help you run productive meetings to help you build the right culture. Be excited, put in some prep time. We provide the basic meeting structure that works really well and all the whys behind it. Just tweak it for the few other functions that you have. It’s not rocket science, but you have to believe in the meetings. Show up to the meetings on time with energy and convey that to your team. You also share positive team stories and hold them accountable to show up and be engaged in the meeting as well.
Tune in to hear Rick and Matt discuss how we run our meetings here at Alloy Personal Training and how it all ties up to customer satisfaction and retention. This is how we build the Alloy culture. Join us to learn more about becoming an Alloy Franchisee.
- Only bad meetings suck (01:23)
- Every meeting is an opportunity (05:03)
- How we run our meetings here at Alloy (05:54)
- Meeting structure (12:21)
- Should you pay people to attend meetings? (21:01)
- Peer to Peer accountability (25:56)
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